Frequently Asked Questions

Website FAQ’s – Migration

1. Why do I need a Migration Agent?
2. Are Migration Agents fees reasonable for the amount of work involved in compiling my visa application?
3. Why use TEP over another, possibly less skilled or experienced agent?
4. Are there any hidden fees?
5. Can I trust my Migration Agent’s advice?
6. How urgent is it to send documents to my migration agent when they request them?
7. How long does it take to compile my visa application and get it ready for lodgement?
8. How long will it take for my visa to be approved?
9. Will it help if I phone my Agent regularly to get an update on the status of my visa application after it has been lodged?
10. Why does it seem that some visa applications get approved before mine?
11. Will my Migration Agent inform me as soon as my visa is approved?
12. What do I need to do once my Migration Agent informs me that my visa has been approved?
13. Can you help me find an employer who will sponsor me in Australia?


1. Why do I need a Migration Agent?


Australian immigration law is some of the most complicated migration law in the world. Applying for a visa to Australia can be a very difficult and exhausting experience, and the help of a migration agent can alleviate much of the pressure and stress. It is our job to make your life easier.

The best way to answer this question is to perhaps share this – while most of our work is putting together and compiling visa applications for clients, an increasing amount of our workload is ‘bailing out’ visa applicants who have attempted to do applications on their own. Using a registered agent can save a lot of long term stress and expense, because your application will be done right, the first time.

Having said all this, you can lodge an application with DIAC without the help of an agent. This is not something we would recommend for all the reasons outlined above, but it is absolutely your right to handle your own application without professional advice.

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2. Are Migration Agents fees reasonable for the amount of work involved in compiling my visa application?

Every agent has a different fee structure; however we base our charges on a standard estimate of the time it takes to put an application together. Visa applications are a complicated and detailed process – there is a lot of time taken by both migration agents and admin staff at TEP to ensure every single detail of your application is correct and aligns with the current regulation and policy before lodgement.

It is not in our interest to charge more then we need to – we understand there is a competitive market, however we will not for one second compromise on the quality of our work to offer lower fees.

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3. Why use TEP over another, possibly less skilled or experienced agent?

Many agents have a ‘copy and paste’ approach to the way they service clients and put a visa application together – this is definitely not the way we operate. We tailor our service specifically to each visa applicant and their family, and to each and every employer we deal with – no business or person is the same, and each visa application must reflect that to get the best possible outcome. We will never consider lowering the standard of our service to enable us to reduce our fees – our priority is a positive outcome for our clients

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4. Are there any hidden fees?

We will always be upfront with our clients about fees involved with our service. There are no hidden fees – all expected fees are included in a formal quote, and we will be clear on any costs that may be anticipated in the future (an exception is work resulting from information that you have not told us about).

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5. Can I trust my Migration Agent’s advice?

Migration agents in Australia must be registered with the OMARA (Office of the Migration Agent Registration Authority) in order to legally give advice. To maintain their registration they must do a certain amount of Continuing Professional Development (CPD) each year – this is specific migration training about migration law and recent changes. Migration agents in Australia, by law, must remain up to date with the most recent changes for all visa categories.

At TEP we strive to only give accurate and timely advice to anyone who contacts us. In fact, if we don’t believe your case has a good chance of success, we will blatantly tell you so.

We have an extremely high success rate (over 99.99%) in all visa categories and maintaining this is important to us. If we don’t believe your visa application will be approved, or if we anticipate any problems with the application, we will most certainly communicate this with you.

Both TEP agents are active members of the Migration Institute of Australia – the professional association for Australian migration service providers. Both agents complete more than the mandatory CPD every year to ensure they stay abreast of the law and recent changes. The agents have a combined experience totaling over 25 years in the profession.

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6. How urgent is it to send documents to my migration agent when they request them?

When you receive our contract and the list of documentation we need from you to get underway, it is really important you start organising these as soon as possible. Some documents, such as overseas police clearances, can take many months to obtain. A delay of even a few weeks at this stage of an application can set us back many more weeks in the long run, particularly if it means lodging an incomplete application.

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7. How long does it take to compile my visa application and get it ready for lodgement?


This depends very much on how quickly you get the requested documentation to our office. Once we have all documents, temporary visa take between 6 and 15 days to compile and permanent applications between 3 and 8 weeks. This can obviously vary considerably depending on the circumstances of each application.

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8. How long will it take for my visa to be approved?

This is the one question we get more than any other! From our experience we have found that some clients naturally become anxious about their visa application when it is lodged. However, it is incredibly difficult to give accurate estimates of approval times for most visa categories for many reasons.

The type of visa you are applying for will play a significant part in turnaround times – temporary visas are generally approved much faster than permanent visas. Additionally, given that each application is different, officers will be looking for different things each time.

Turnaround time will also greatly depend on the workload and backlog at DIAC (the Department of Immigration and Citizenship) at the time that your application is lodged as well as holiday/sickness of DIAC staff. Also of considerable significance can be the decisions made by the Immigration Minister regarding a certain visa category, which sometimes has a knock on affect to the processing times of that and other visa categories. This is something we try and keep abreast of, but is something completely out of our control.

We will always try and give you an estimation of turnaround time based on recent experience when we initially send out your contract and will also keep you posted if we find out about circumstances that will change the turnaround time. However it is important for you to understand this is an estimate only and something we never have 100% control over.

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9. Will it help if I phone my Agent regularly to get an update on the status of my visa application after it has been lodged?


We don’t mind regular communication with our clients, and we will always endevour to keep you updated on the status of lodged applications via newsletters, group emails, and sometimes phone calls. You can be sure if we are contacted by the department for any reason about your application, or we get a request for additional information or an approval, we will be on the phone to you immediately (occasionally over the weekend). Regularly speaking to clients who have applications lodged makes it difficult for us to spend time on getting applications ready to lodge, so while we always love hearing from our clients we like to try and keep communication to a good level rather than excessive. Our system also allows us to monitor your visa compliance; this enables us to keep control over your visa status if there is any delay in processing.

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10. Why does it seem that some visa applications get approved before mine?

We know that all visa applicants will discuss their application with previous applicants or others who are going through the same process at the same time. We understand it is good to speak to someone going through the same experience! However, we know it can be frustrating when you hear someone you know has had their visa approved more quickly than you.

As we have mentioned many times here – every single application is different when it is lodged with the department. Additional factors such as dependents and family members, position and salary, or even location of your employer can effect visa turnaround time. Additionally, all DIAC offices and even teams within DIAC offices have different workload and different priorities in place – all these things can affect the turnaround time of your application.

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11. Will my Migration Agent inform me as soon as my visa is approved?

Absolutely! We will always call you as soon as we get a visa approval through, so we can celebrate the good news with you. We will phone you on the weekend if we receive communication from DIAC over the weekend. Visa approvals are the best part of our work, so we will certainly let you know the moment we do.

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12. What do I need to do once my Migration Agent informs me that my visa has been approved?

We will talk you through this process at the time, as it often varies from client to client (based on your citizenship) and certainly varies from visa to visa. However, DIAC mostly operates on ‘label free’ visa arrangements, meaning your visa does not need to get evidenced into your passport. This means, at visa approval we will forward you a copy of your approval letter, send back any original documents, and the job is done.

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13. Can you help me find an employer who will sponsor me in Australia?

Unfortunately no, we can’t. TEP Pty Ltd. ceased offering a recruitment service in August 2010 and as a result we are unable to help anyone secure a position in Australia. If, however, you source your own employer in Australia, we are more than happy to discuss visa options with the proposed employer and assist you both with the visa application.

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Please note: that we do place applicants who apply for the TEP youth exchange program under subclass 416 Special Program.


27 May 2019
Changes to Regional Visa Pathways
Changes to regional visas coming in November 2019.